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BetMac Casino Privacy Policy

At BetMac Casino, we are committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access our website at betmac.com, create an account, or use any of our services. We encourage you to read this document carefully. By continuing to use our platform, you acknowledge that you have reviewed and understood our practices regarding your personal information.

Who We Are

Our BetMac Casino platform is operated by Sefiarray B.V., a company registered in Curaçao with company registration number 155219, with our registered office located at Fransche Bloemweg 4, Willemstad, Curaçao. We hold a valid gaming licence issued by the Curaçao Gaming Control Board under licence number OGL/2024/842/0350. As the data controller for all personal information processed through our services, we are responsible for ensuring your data is handled lawfully, fairly, and transparently.

Information We Collect

When you register at BetMac and use our services, we may collect a range of personal information. This data is gathered to provide you with a secure, legal, and enjoyable gaming experience. Below is an overview of the information we collect:

Registration and Account Data

  • Your full name, date of birth, and residential address
  • Email address, phone number, and chosen username
  • Country of residence and preferred currency
  • Account login credentials and security settings

Financial and Transaction Data

  • Payment method details, including card information (Visa, Mastercard) and banking references
  • Deposit and withdrawal history, including amounts and timestamps
  • IBAN and other bank transfer details used for withdrawals
  • Cryptocurrency wallet addresses, where applicable

Identity Verification Data (KYC)

  • Government-issued photo ID (passport, national ID, or driving licence)
  • Proof of address documentation (utility bills, bank statements)
  • Source of funds documentation, where required

We are required to conduct KYC verification once your cumulative deposits or withdrawals reach €2,000 within a rolling 180-day period, or at our discretion at any earlier stage. Withdrawals will remain on hold at BetMac until this verification process is successfully completed.

Technical and Usage Data

  • IP address, browser type, device type, and operating system
  • Pages visited, session duration, and navigation patterns
  • Games played, bets placed, and gameplay history
  • Referring URLs and marketing channel data

How We Use Your Information

We at BetMac Casino use the personal data we collect for the following purposes:

  • To create and manage your player account and provide access to our casino and sportsbook services
  • To process deposits and withdrawals securely and in compliance with applicable financial regulations
  • To verify your identity and comply with our legal obligations, including AML (anti-money laundering) requirements — note that all non-bonus deposits must be wagered at least once before a withdrawal can be processed
  • To detect and prevent fraud, problem gambling, and abuse of our services
  • To communicate with you about your account, bonuses, promotions, and important policy updates
  • To personalise your experience and provide relevant offers, including our welcome bonus and reload promotions
  • To comply with the requirements of our Curaçao gaming licence and associated regulations
  • To improve our platform, troubleshoot technical issues, and conduct internal analytics

Legal Basis for Processing

Our processing of your personal data is based on one or more of the following legal grounds:

  • Contractual necessity — processing is required to fulfil our obligations under the terms and conditions you agreed to upon registration
  • Legal obligation — we are required to process certain data to comply with AML, KYC, and gaming licence requirements
  • Legitimate interests — we process data to protect the security and integrity of our platform, prevent fraud, and improve our services
  • Consent — where you have explicitly agreed to receive marketing communications or optional data processing activities

Sharing Your Data

We do not sell your personal information to third parties. However, we may share your data with trusted partners and service providers in the following circumstances:

  • Payment processors — to handle your financial transactions securely
  • KYC and identity verification providers — to fulfil our regulatory obligations
  • Game providers — including NetEnt, Play'n GO, Evolution Gaming, Hacksaw Gaming, Quickspin, Relax Gaming, Endorphina, Fantasma, and others, solely for the purpose of delivering gameplay
  • Regulatory and law enforcement authorities — where we are legally required to disclose information
  • Curaçao eGaming (ADR) — in the context of any dispute resolution process

All third parties we engage with are contractually required to handle your data in accordance with applicable privacy standards and to use it only for the specified purpose.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter in accordance with our legal obligations. Financial and transactional records may be retained for a minimum of five years following account closure to meet AML compliance requirements. Where data is no longer needed, we securely delete or anonymise it.

Cookies and Tracking Technologies

Our BetMac platform uses cookies and similar tracking technologies to enhance your browsing experience, analyse site performance, and deliver relevant content. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You may manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our site.

Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data:

  • The right to access the personal data we hold about you
  • The right to request correction of inaccurate or incomplete information
  • The right to request deletion of your data, subject to legal retention obligations
  • The right to object to or restrict certain types of processing
  • The right to data portability, where technically feasible
  • The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact our support team by emailing us at support@betmac.com or via our 24/7 live chat service. We will respond to your request within a reasonable timeframe.

Security Measures

We take data security seriously at BetMac Casino. We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. These include SSL encryption, secure data storage protocols, and restricted staff access to sensitive information. While we strive to maintain the highest level of protection, no online platform can guarantee absolute security, and we encourage you to use strong passwords and keep your login credentials confidential.

Restricted Territories

Our services are not available to residents of certain jurisdictions, including the United States and its territories, China, France, the Netherlands, Iran, North Korea, and several others as listed in our Terms and Conditions. We do not knowingly collect personal data from individuals in these restricted regions. If we discover that data has been submitted from a restricted territory, we will take appropriate steps to delete it and close the associated account.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of significant changes via email or a prominent notice on our website. Your continued use of our services following any such update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to us. Our support team is available 24/7 and can be contacted via live chat on our website or by email at support@betmac.com. We are dedicated to resolving any privacy-related matters promptly and transparently.

Content updated: July 12, 2026